A place where amazing things Get Done!
At AFS Business Solutions, we value our role as the communication for our client’s prospects and customers. We take pride in representing our clients and their brands because we know that in today’s marketplace impressions are everything. We cater to clients who require specialized inbound and outbound communication services and leave the “just name and number business” to traditional call centers.
Whether we serve as the sole contact or in an overflow or after hours capacity, we feel confident we can provide the necessary level of support and commitment your company deserves. We truly see ourselves as an extension of our clients and unlike most contact centers, we welcome our clients to participate at whatever level they desire in the training of our agents and CSR’s.
Here are just a few key components that we feel separates us from other contact centers:
The average tenure of our CSR’s and Licensed Agents is 5.9 years.
We are 100% on shore and operate in the contiguous United States.
We operate 24 hours a day, 7 days a week, 365 days a year.
Our company has never had an E & O claim, HIPAA, or CMS violation.
We work for several of the 42 Blue Cross and Blue Shield plans in the United States.
We have licensed Life and Health insurance agents that specialize in both sales and retention for the Health Care Industry.
Want to learn more about AFS Business Solutions or get a list of client referrals? Call us at 1-800-687-8844. We are proud of the job we do for our clients and in the fact that we forge lasting relationships with them. We would love for them to share our success in assisting them to strengthen their marketing efforts, build their brand, increase their sales, drive in repeat business, and retain their customers.
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CUSTOMERS ARE OUR MOST IMPORTANT ASSET
I answer phones for a company with over 400 Sales Associates, we have a large call volume and many people with the same names, it can get confusing! Answer Fort Smith, Inc is the company we trust our "after hours" incoming calls to. Let's face it, issues do happen and Answer Fort Smith has a great Client Relations team to help solve any issue and
ensure it doesn't happen again.
I would recommend their services!
My company, Coldwell Banker Vanguard Realtors, has been with Answer Fort Smith, Inc since 2001. They service a very large number of agents for us and we have had very little trouble with them. When we have had small issues arise, we call them and the problem is taken care of just like that! We have a great working relationship with the Client Relations team and the employees and would like to extend a very big thank you to the entire Answer Fort Smith, Inc staff for all their hard work and professional service over the years!
Physicians Plaza, located in Poteau, Oklahoma, has utilized Answer Fort Smith, Inc. our call center needs for well over 10 years. Just like the medical needs of the community have evolved, due in part to new state regulations, Answer Fort Smith, Inc. continually evolves right along with these needs. The call center personnel are extremely professional, efficient, courteous and compassionate, and this community appreciates their services!